Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. Payment details are collected when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may collect extra business information such as company registration details, preferred delivery timelines, and budget considerations to help us tailor our service to your needs.

When you visit our site, we automatically collect certain technical data, including your IP address, browser type, device information, and navigation through the site. This data helps us improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill floral orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Process and fulfill your flower orders and gift arrangements
• Communicate about order status and delivery timing
• Provide customer support and respond to inquiries
• Improve our services based on your feedback and preferences
• Send relevant updates about our services (with your consent)
• Maintain records for business and legal compliance

We also use aggregated, non-personal information to analyze market trends and optimize our operations. For example, we might review which arrangement types are popular in different seasons to better prepare inventory.

With your explicit consent, we may offer information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or meet legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually required to protect your information and use it solely for the specific services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors who specialize in secure financial transactions.

While we implement strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold about you, ask us to correct inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are typically kept for accounting and warranty needs, while marketing preferences remain until you request removal.

When we no longer require your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for the site to function properly—they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled by default when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If Vivid Stream Center undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of any such changes and ensure that your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we discontinue operations, we will ensure your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are aimed at businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly delete it from our systems.

Parents or guardians who believe we may have information about their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may handle data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.